Privacy Policy

Last updated: 2 June 2026

Paws-For-Thought respects your privacy. This policy explains, in simple terms, what information we collect and how we use it when you browse our website, contact us, or place an order for a personalised pet memorial keepsake.

Information we collect

We may collect the following information when you make an enquiry, place an order, or use our website:

Your name, email address, delivery address and contact details.
Order details, including the product chosen, wording, pet name, gift notes and delivery information.
Uploaded pet photos, used only to prepare and create your personalised keepsake.
Messages sent through our contact form or by email.
Basic website data such as cookies, device/browser information and analytics information where these tools are active.

How we use your information

We use your information to:

Reply to enquiries and help you choose a keepsake.
Prepare, review and produce personalised products.
Process orders through WooCommerce.
Process payments securely through Stripe.
Send order updates and customer service messages.
Arrange fulfilment and delivery through trusted fulfilment partners such as Printful.
Keep basic business and accounting records.

Pet photos and personalisation details

Any pet photo, name, dates, wording or gift note you provide is used only to create your personalised keepsake and manage your order. We do not sell your pet photos or use them for unrelated marketing without your permission.

Payments

Payments are processed securely through Stripe and WooCommerce. We do not store your full card details on this website. Stripe handles card payment information under its own secure systems.

Fulfilment partners

Where needed, order details may be shared with Printful or another trusted fulfilment partner so your keepsake can be produced and delivered. We only share the information needed to complete the order.

Cookies and analytics

Our website may use essential cookies to keep the site and checkout working. It may also use basic analytics or security tools to understand site performance and protect the website. If analytics is not fully configured, no analytics tracking may be active.

How long we keep information

We keep order and enquiry information only for as long as needed for customer service, legal, tax, accounting and business record purposes. Uploaded photos and personalisation details are kept only as needed to complete and support your order.

Your choices

You can ask us to correct, update or delete personal information where we are able to do so. Some order records may need to be kept for legal, tax or accounting reasons.

To request correction or deletion, please contact us through the Contact Us page or email hello@paws-for-thought.co.uk.

Contact

If you have any questions about this policy or how your information is used, please contact Paws-For-Thought through the Contact Us page.